Refund policy
Unopened items: 30-day returns
You may return unopened items within 30 days of delivery for a refund. Items must be unopened, unused, and in their original sealed packaging.
To start a return, email wangbiheng001@outlook.com with your order number and the item(s) you want to return. We'll reply with return instructions and the return address. Please contact us before sending anything back.
Return shipping costs for unopened returns are paid by the customer.
Opened items
For health and hygiene reasons, opened dietary supplements cannot be returned.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. We'll send a replacement or issue a refund at no cost to you. You don't need to return the item unless we ask.
Refunds
Refunds for unopened returns are issued after we receive and inspect the item(s). Approved refunds go to your original payment method; your bank or card issuer may take additional time to post them.